Ejendelsregisteret & Hittegodscentralen

Terms and Conditions

Terms & Conditions

(Applicable to Legal Services Provided by Heres Law Limited in Ireland)

  1. General Information

These terms and conditions apply to legal services provided by Heres Law Limited (hereto referred to as “we”, “us”, “our”), including the drafting and execution of Wills (additional products to be inserted) in the Irish jurisdiction. By engaging our services, you (the “Client”) accept the terms and conditions. The following pages explain our terms and conditions of business while we are working for you. To prevent any misunderstandings at a later stage, it is important that you know what to expect and understand what our service involves. Please read the following terms and conditions carefully. We will be happy to answer any questions you may have.

 

By instructing us, you are engaging us to provide legal services on a specific matter.

  • Our Role Includes:

 

  • Defining the scope of work and outlining the services provided.
  • Identifying any areas not covered (e.g., tax advice unless expressly agreed).
  • Providing estimated timelines for completion where possible.

 

  • Your Responsibilities:

 

  • You must provide us with clear, accurate, complete, and timely instructions from the beginning. We may need updated instructions from you from time to time if new issues or information arises. We cannot be held responsible for any consequences arising from incorrect or incomplete information.
  • If your matter becomes urgent, you must notify us immediately.
  • Any relevant documents or details should be supplied as soon as possible to avoid unnecessary delays.
  1. Client Relationship
  • We act solely on behalf of you as our client. Our obligations extend only to you and not to any third party unless agreed otherwise in writing.
  • For joint clients: Each person engaging our services must confirm their instructions in writing. All joint clients are individually and collectively responsible for fulfilling obligations and paying fees in full.

 

  1. Pricing
  • Costs will be provided in a Section 150 Notice which sets out how we calculate costs as required by the Legal Services Regulation Act, 2015.
  • Updated cost notices may be issued if necessary during the engagement.
  • All prices are inclusive of VAT at the applicable rate of 23%, unless otherwise stated.
  1. Payment Terms:
  • Payment must be made immediately following the initial consultation with our legal advisor.
  • Payments are accepted via debit or credit card.
  • Where applicable, invoices must be settled within 7 days of issuance unless otherwise agreed in writing.
  • Failure to make payment may result in delays in service delivery.
  • If there is a disagreement about any bill we send you, we will try to resolve the matter by agreement with you. If the matter cannot be resolved, we may have to stop acting for you. If the matter is not resolved, you then have the right to refer the bill for review by a court official called a Taxing Master, or to make a complaint to the Law Society about the bill.
  1. Right of Withdrawal (Cancellation & Refund Policy)
  • Under Irish consumer protection laws, the right to withdraw does not apply once legal services have commenced with your consent.
  • As we begin drafting immediately following your consultation, cancellation is not permitted once work has started.
  • You acknowledge and accept this upon engaging our services.
  1. Legal Team & Case Handling
  • Your case will be overseen by a designated legal advisor alongside a solicitor or barrister-at-law.
  • Work may be delegated within the firm for efficiency, cost-effectiveness, or specialist expertise.
  • We will keep personnel changes to a minimum and inform you of any significant adjustments to your legal team.
  • We will provide a draft will for digital approval within 2-4 weeks following the consultation.
  • Drafts will be sent via a GDPR-compliant and secure digital platform for review and approval.
  • Once you approve the final document, we will advise on execution and safe storage.

 

  • Our Commitment to You:

6.7.1    We strive to provide an efficient, professional, and responsive legal service.

6.7.2    Act on your instructions promptly and diligently.

  • Keep you informed of progress at key stages.
  • Represent your interests exclusively and confidentially.
  • We conduct regular case reviews to ensure timely progression.
  • While we will proactively manage your case, we cannot control external parties (e.g., third-party solicitors or government agencies). However, we will take all reasonable steps to protect your interests and keep matters moving forward.
  1. Confidentiality & Data Protection
  • Your information will be handled in strict confidence and in compliance with GDPR and Irish data protection laws.
  • We will only take instructions from you or an authorised representative.
  1. Communication
  • You can contact us via phone, email, online call or post.
  • Unless specified otherwise, we will communicate using phone, email, online call or post.
  • Response times: We aim to return calls within one business day and respond to written correspondence within three business days.

 

  • Security Notice:
    • We will NEVER send bank details via email.
    • Payments will ONLY be processed after verifying banking details via phone or online call.
    • Any request for a change in banking details via email should be ignored and reported to us immediately.
  1. Complaints Procedure
  • We are committed to providing a high standard of legal service. If you are dissatisfied with our services, please contact the responsible partner who will make every effort to address and resolve the issue promptly.
  • In the event that the issue is not resolved, you can avail of this internal complaint’s procedure.
  • To avail of the procedure, the complaint should be made in writing by letter or email, addressed to petra@hereslaw.ie, in charge of customer relations.
  • When the written complaint is received, it will be brought to the attention of the Partner in charge of customer relations, or Office Manager, as appropriate.
  • The complaint will then be recorded in our Complaints Register.
  • You will then be sent a written acknowledgement of the complaint within seven days.
  • The relevant file will be reviewed by the Partner in charge of customer relations, or Office Manager, as appropriate. They will discuss the matter with the relevant person who was dealing with the case or transaction. You will be sent a full written response within 14 days of the receipt of the written complaint.
  • If, after following our complaints procedure, you remain dissatisfied, you have the right to escalate your complaint to the Legal Services Regulation Authority / Law Society of Ireland,

which regulates our firm. Further details on making a complaint can be found on the Legal Services Regulation Authority’s / Law Society’s website.

  1. Client Identity Verification

10.1 As required by Irish anti-money laundering laws, we must obtain proof of identity and proof of address for all clients, including existing or returning clients.

You will be required to provide:

  • One form of photo identification (passport or driver’s licence).
  • Proof of current address (e.g., recent utility bill or bank statement dated within the last three months).
  1. Limitation of Liability

11.1 Under the Civil Law (Miscellaneous Provisions) Act 2008, law firms can limit their liability. Our total liability for any claims arising from our legal services, whether due to breach of contract, negligence, or otherwise, is capped at €1,300,000.

11.2 In compliance with Regulation 22(1)(k) of the European Union (Provision of Services) Regulations 2010, we confirm that our Professional Indemnity Insurance is provided by AON on behalf of AmTrust International Underwriters DAC.

11.3 Our insurance coverage extends to legal services provided from an establishment in Ireland and relates to Irish law, including EU law as applicable in Ireland.

  1. Termination of Services

12.1 Both you and us have the right to terminate this agreement at any time by providing fourteen (14) days’ written notice.

  • If You Terminate the Contract:

 

  • All outstanding fees and disbursements must be paid within 30 days of invoice. We reserve the right to charge interest on overdue accounts at the rate of 8% each year.
  • Your file will not be released until full payment is made. The law allows us to keep your original file, and not to provide you with a copy, as security for any costs until we have been paid for our services. This is called the ‘Solicitor’s lien’.
  • We will store your file in accordance with Legal Services Regulation Authority / Law Society regulations until its scheduled destruction date.

12.3 If We Terminate the Contract:

We reserve the right to withdraw if any of the following occurs:
12.3.1     A conflict of interest arises.
12.3.2     You fail to provide instructions.
12.3.3     You fail to pay fees within 30 days of invoicing.
12.3.4     The solicitor-client relationship has irretrievably broken down.
12.3.5     We have reason to believe there is criminal or fraudulent activity related to your matter.

12.3.6     We are also free to end the contract on reasonable notice to you if a client was acting unreasonably, unwilling to accept our advice or had not been truthful about facts relating to their case or transaction.

12.4 For litigation matters, we will be required to come off court record. A processing fee will apply, which will be included in your final invoice.

  1. Enforcement of overall agreement

If a court decides that any part of this agreement between you and us is invalid, this will not affect the remaining terms of this agreement.